Stay Safe with Monzo. Your money in Monzo is FSCS protected up to £85,000. Compared to other UK banks, we’re 4x better at stopping card fraud, and 3x better at stopping identity theft. Find out more about bank security with Monzo. Go to the Actions tab in your N26 app before selecting CASH26 and choosing the withdrawal or deposit option. The app will create a unique barcode for your transaction—show this code to the cashier.

Monzo’s latest annual report shows its losses after tax reached £113.8m in 2019-20 – more than double the year before.

This is despite the fact that more than four million people now have a Monzo account, with Current Account Switch Service (CASS) figures showing it had the highest net switching gains of any other UK bank in that year.

Monzo says the coronavirus pandemic is continuing to make a ‘significant impact’ on the business, which has already made 120 redundancies in its UK head office earlier this year.

But is this something Monzo current account and savings account customers need to worry about?

Here, Which? looks at the challenges faced by banks like Monzo and what you need to do to keep your money safe.

Should I be worried about my Monzo account?

In short, no. It’s important to note that Monzo is in no immediate financial danger and it is continuing to function as normal.

While the bank’s losses for 2019-20 are significant, it puts them down to increased investments.

It may be that new products will be able to turn the losses around. Just last month we saw the launch of new premium account Monzo Plus, which costs £5 a month, and there are hints that further paid-for products are in the pipeline.

Monzo has also been preparing for future coronavirus-related losses. Its annual report asserts that it has enough ‘High Quality Liquid Assets’ – that is, investments that can be quickly and easily converted into cash – to cover all of its customers’ deposits.

However, should the worst happen and Monzo goes bust, deposits of up to £85,000 (or up to £1m in certain circumstances, see below) will be covered by the Financial Services Compensation Scheme (FSCS).

• Find out more:best and worst banks

How to ensure your Monzo money is protected by the FSCS

If a UK bank, building society or credit union goes bust, the FSCS will cover up to £85,000 held in deposit accounts. That’s per person, per banking institution – not per bank.

If you have a large amount of money in your current account and savings, it’s good practice to split this across more than one banking institution to make sure you don’t exceed the limit.

For instance, if you had £50,000 saved with Halifax and £50,000 saved with Bank of Scotland – which are both a part of Lloyds Banking Group – you’d be in danger of losing £15,000 if the group were to go bust, as the savings would exceed the FSCS protection limit.

However, splitting your savings between, say, Halifax and Santander would mean all of your money is covered, as the banks belong to different banking institutions.

Monzo offers a current account, joint account, premium account, pots and savings accounts. If you have a total of more than £85,000 held across these accounts, it’s best to transfer some of this cash elsewhere so that it does not exceed the limit covered by the FSCS.

It’s worth taking extra care if you have a Monzo savings account that’s offered through a partnership with other savings providers, including OakNorth Bank, Charter Savings Bank and Paragon. If you had a Monzo savings pot that’s provided by, say, OakNorth Bank, and a separate account that you opened directly with OakNorth Bank, then the deposits held in both of those accounts would count towards the limit of £85,000.

• Find out more:The FSCS – are my savings safe?

The ‘temporary high balances’ exception

In some circumstances you could be covered for holding more than £85,000 in your bank account under the FSCS, but for a limited time and in certain circumstances.

There’s a measure to protect some types of ‘temporary high balances’ (THB) worth up to £1m, where certain life events mean you have more money in your account the normal. This may be the result of a house sale, redundancy payment or inheritance, for example.

Originally the THB protection only lasted six months, but from 6 August the Prudential Regulatory Authority (PRA) is temporarily extending the THB timeframe to 12 months. The move is in recognition that some people have had reduced access to banking services, and that due to the impact of COVID-19 there could be more people with large balances who need a longer period of protection.

In any case, you will need to prove the balance meets the criteria of a THB and provide evidence in order to make a claim.

The FSCS also covers mortgages, insurance and investments, but the terms and compensation amounts vary depending on the type of product you take out.

Monzo Deposit Cash Register

How is COVID-19 affecting banks?

As with much of the UK economy, the full effects of the coronavirus crisis aren’t fully understood yet, but banks face several challenges from the fallout. A few of these include:

• Payment holidays In April the FCA announced all lenders must offer payment holidays for mortgages, overdrafts, personal loans, credit cards, motor finance and high-cost credit, in a bid to help those whose finances were affected by COVID-19. This has meant banks have had months of reduced income; Monzo’s annual statement revealed it had granted 811 loan payment holidays in 2020-21.
• Loan losses When the mandatory payment holidays finish at the end of October, there are likely to be a significant number of people who are still unable to pay what they owe. This means lenders may miss out significant amounts of money they had loaned out.
• Tentative spending Even those who aren’t in financial difficulty may pose problems for banks, as uncertainty about the future could put people off spending as they did pre-pandemic, meaning a reduction in ‘good’ loans.
• Reduced switching The latest Current Account Switch Service figures showed a 65% fall in the number of bank account switches between April and June of this year, which means banks are finding it hard to get new customers. Halifax recently launched a £100 switching bonus in a bid to tempt people back into moving.

Read the latest coronavirus news and advice from Which?

Welwyn Garden City, 09 January 2020: Challenger bank Monzo has renewed its exclusive deal with PayPoint to provide cash deposit solutions for account holders.

Monzo customers can deposit up to £300 in cash directly into their accounts in a single transaction, and a maximum of £1,000 over six months, at any of PayPoint’s 28,000 convenience stores nationwide.

Monzo, which was founded in 2015, is the UK’s fastest growing bank, with 3.6m people already using its ‘hot coral’ debit cards to spend and manage their money. The renewal of the partnership with PayPoint gives Monzo customers access to a network of stores bigger than all banks, post offices and supermarkets combined.

With 99.3% of the UK population living within one mile of a PayPoint store, Monzo users will now have more control over how they manage their money, by depositing cash at a time and place of their choosing.

Lewis Alcraft, Chief Commercial Officer at Paypoint, said:
“We are thrilled to grow our partnership with Monzo to benefit its customers across the UK. We will continue to offer its digital-only customers the benefits of physical-world convenience – it’s about giving people more control and making life easier. Monzo account holders can continue depositing cash in their local convenience stores, early ‘til late, seven days a week.”

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